The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Baggage storage
24-hour services
General
Wi-Fi
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Room features
Free Wi-Fi in rooms
Air conditioning
Sitting area
Balcony
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Telephone
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
250 City Road,
Melbourne,
Australia,
3006,
Victoria
Map view
street view
250 City Road,
Melbourne,
Australia,
3006,
Victoria
City landmarks
Casinos
Crown Melbourne
2800 ft
Stadiums
Melbourne Cricket Ground
1.3
mi
7 Riverside Qy Southbank
Eureka Skydeck
2500 ft
Gallery
National Gallery of Victoria
5100 ft
Aquarium
SEA LIFE Melbourne Aquarium
3400 ft
Botanical Garden
Royal Botanic Gardens Victoria
1.5
mi
Birdwood Ave
Shrine of Remembrance
1.2
mi
btwn Spring & Elizabeth Sts
Collins Street
3500 ft
Market
South Melbourne Market
3700 ft
Gallery
Melbourne Arts Center
3800 ft
Square
Federation Square
4600 ft
Mall
Block Arcade
4700 ft
Parking area
Docklands Stadium
1.1
mi
Flinders Street Federation Square
Acmi
4800 ft
Museums
Immigration Museum
2800 ft
Museums
Old Melbourne Gaol
1.3
mi
Church
St. Paul's Cathedral
4600 ft
Parks
Fitzroy Gardens
1.4
mi
Parks
Carlton Gardens
1.6
mi
Libraries
State Library Victoria
1.4
mi
Mall
Southbank
2900 ft
Hosier Lane
Hosier Lane
5100 ft
Events
Melbourne Convention and Exhibition Centre
3400 ft
River
Yarra River
3100 ft
Little Bourke Street
Chinatown
1.4
mi
Degraves Street
Degraves Street
4200 ft
Museums
Victoria Police Museum
3000 ft
Stadiums
Rod Laver Arena
1.5
mi
Broadway Theatre
Malthouse Theatre
3000 ft
Museums
Polly Woodside
4000 ft
Nearby
Museums
Polly Woodside
2000 ft
Restaurants
Mr. Hive
1600 ft
Level 1
Circolo
800 ft
58 Clarke St Shop 1
My Goodness Pizza and Burgers
900 ft
186 City Rd Southbank
Gradi at Crown
3200 ft
Crown Entertainment Complex 8 Whiteman St Shop 25
Emporio Pizza & Pasta
1700 ft
Crown Entertainment Complex 8 Whiteman St Ground Floor West End Casino
Man Tong Kitchen
1900 ft
Corner of Clarendon Street and Crown Riverwalk Level 1
The Pub
1700 ft
Crown Entertainment Complex
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Amazing Views
Great Location
Lack of Customer Service
Dining Not Included
8.0/10
Great
Rooms
8.5
Location
8.7
Service
6.2
Dining
7.0
Guest reviews
8.0/10
based on 10 reviews
8.3
8.3/10 based on 6610 reviews
James
United Kingdom,
June
2024
7.2/10
The hotel offers amazing views and a great location close to everything. The rooms are very comfortable with a TV, perfect for getting work done. However, the lack of customer service was noticeable at the reception desk. The dining experience included creative salads but was not included in the price.
Rooms
9.0
The rooms provided amazing views and were very comfortable with a TV, great for getting work done.
Service
5.0
There was a noticeable lack of customer service at the reception desk.
Location
9.0
The hotel is ideally situated for the Southbank area and is very close to everything, including tram stops.
Dining
7.0
The dining experience included creative salads but was not included in the price.
Facilities
7.0
The hotel offers some facilities like creative salads and an unsecured open park with a 12-hour limit.
Amazing Views
Lack of Customer Service
Louis
United Kingdom,
April
2024
7.8/10
The hotel is ideally situated for the Southbank area, making it easy to reach from the train station and close to the Southbank Bridge for city access. The rooms are clean and comfortable, but could use more chairs in the lounge area. The staff at reception are friendly but could improve their bedside manner. The dining options are varied, with Italian products available. The hotel has convenient facilities, but only has one staff member handling the reception desk, which could be challenging during busy times.
Rooms
8.0
The rooms are clean and comfortable, but could use more chairs in the lounge area.
Service
7.0
The staff at reception are friendly but could work more on their bedside manner.
Location
9.0
The hotel is ideally situated for the Southbank area and close to the convention centre.
Dining
8.0
The dining offers multi options with Italian products.
Facilities
7.0
The hotel has convenient facilities, but only one staff member at the reception desk.
Helen
United Kingdom,
March
2024
8.4/10
I loved the hotel's excellent view and fully equipped kitchen with Bosch appliances, perfect for getting work done. The customer service was amazing and accommodating, even though they seemed a bit understaffed. The location behind the casino in Melbourne's Southbank area was ideal for exploring the city, with easy access to tram stops and tourist attractions. While the dining options were a bit limited, the facilities were top-notch.
Rooms
9.0
The rooms were fantastic with an excellent view and all the facilities needed for a productive stay.
Service
8.0
The customer service was amazing, although they could benefit from more training in hospitality.
Location
9.0
The hotel's location in Melbourne's Southbank area behind the casino was perfect for exploring the city and accessing transport options.
Dining
7.0
The dining experience was satisfactory, but I wish there were more options available.
Facilities
9.0
The facilities were great and fulfilled all my needs during the stay.
Jack
United Kingdom,
February
2024
7.4/10
The hotel offers easy access to Melbourne CBD with breakfast included and provides an amazing view of the CBD. While the lounge area was accessible, reaching the bedroom was a challenge.
Rooms
8.0
The rooms had an amazing view of the Melbourne CBD and were comfortable.
Service
6.0
The staff could improve in hospitality training and customer service. While some receptionists were friendly, others lacked bedside manner.
Location
9.0
Conveniently located in Melbourne's Southbank area, close to the Casino, South Wharf DFO, and entertainment venues.
Dining
7.0
The dining experience included multiple options and a beverage, making it a satisfactory dining experience.
Facilities
7.0
The hotel offers good facilities, but there is room for improvement in service quality and training.
convenient location
service needs improvement
Mary
United Kingdom,
December
2023
7.4/10
The hotel is ideally situated for the Southbank, close to everything a tourist would want to go to over a weekend. The rooms offer stunning views, but the service could be more attentive. The included dining options are limited, yet the facilities are well-maintained. The value for money is decent considering the fantastic location.
Rooms
8.0
The rooms provide great views from the lounge area but could be more spacious.
Service
7.0
The staff could work more on their bedside manner.
Location
9.0
Conveniently located in Melbourne's Southbank area, close to everything.
Dining
6.0
The included dining options are limited.
Facilities
7.0
The facilities are well-maintained but basic.
Great location
Limited dining options
Richard
United Kingdom,
October
2023
7.6/10
The hotel is perfectly situated right near Southbank, making it easy to walk to the convention centre and the city. The rooms are clean and comfy, offering fantastic views from higher levels with balcony access. However, the service needs improvement with apparent lack of customer service. The dining options are varied, with mouth-watering Hungarian beef stew being a standout choice. Overall, the location is ideal, but service quality could be better.
Rooms
9.0
I loved my room on a higher level with a balcony and fabulous views.
Service
5.0
Unfortunately, the service lacked customer care and training in hospitality.
Location
9.0
The hotel is ideally situated in the heart of Southbank, making it convenient for exploring the area.
Dining
8.0
The dining experience offers multiple options, and the Hungarian beef stew is a must-try.
Facilities
7.0
The hotel facilities are satisfactory, though improvements in service could enhance the overall experience.
Robert
United Kingdom,
October
2023
8.2/10
The hotel is set in a prime location in Melbourne's Southbank area, making it convenient for exploring the city and close to the exhibition center. The rooms are spacious and modern, offering a comfortable stay, but the service at the reception desk could be more polished. The hotel provides varied dining options with seasonal products, yet improvements could be made in the service quality. Overall, it offers great value for money with a range of facilities to enjoy.
Rooms
8.0
The rooms are spacious and modern, providing a comfortable stay with all necessary amenities.
Service
7.0
The staff is friendly and accommodating, although there is room for improvement in their bedside manner.
Location
9.0
The hotel's location in Melbourne's Southbank area is ideal for exploring the city and close to tram stops, offering easy access to key attractions.
Dining
8.0
The dining experience includes varied options with seasonal products, ensuring a satisfying culinary experience.
Facilities
9.0
The hotel boasts a range of facilities to enjoy during your stay, adding to the overall convenience and relaxation.
Stephen
United Kingdom,
October
2023
8.2/10
The hotel offers a stunning view and very comfortable beds in a fantastic location. The service, while attentive, could improve slightly in terms of bedside manners. The location is ideal for exploring Melbourne's Southbank area, close to tram stops and the convention center. The facilities are well-maintained and add to the overall experience.
Rooms
9.0
The rooms provide a stunning view and are equipped with very comfortable beds.
Service
7.0
The staff at the reception desk was helpful, though there could be room for improvement in bedside manners.
Location
9.0
The hotel is ideally situated for the Southbank area, close to tram stops and the convention center.
Dining
8.0
The dining experience offers multiple options but may lack inclusivity in beverage choices.
Facilities
8.0
The facilities are well-maintained and contribute to a pleasant stay.
Pamela
United Kingdom,
August
2023
6.2/10
The hotel offers beautiful views of Melbourne and very comfortable beds, but there are issues with carpet cleanliness. The service lacks hospitality training and bedside manner. The location is ideally situated for exploring the Southbank area, but parking arrangements can be better coordinated. Dining options are limited despite the inclusive beverage. The facilities are well-maintained but could be further improved.
Rooms
8.0
The rooms offer great views and very comfortable beds, although there are concerns about the cleanliness of the carpet throughout.
Service
5.0
The customer service lacks professionalism and could benefit from better training in hospitality.
Location
7.0
The hotel is conveniently located in Melbourne's Southbank area, near tram stops and the convention center, although parking arrangements need improvement.
Dining
5.0
The dining options are limited, with inclusion being only a snack menu and beverage, lacking variety.
Facilities
7.0
The facilities are well-maintained, but there is room for enhancement to provide a more enjoyable experience.
Jay
United Kingdom,
August
2023
7.8/10
I had a wonderful stay at the hotel with an amazing view of the Melbourne CBD right on Southbank. The location was ideal, close to everything and with fantastic views. The service, however, could work more on their bedside manner. Dining options included a beverage but were not varied, and the hotel is outside the free tram zone. The facilities were top-notch, making my stay comfortable and enjoyable.
Rooms
9.0
The room had an amazing view of the Melbourne CBD, making the stay extra special.
Service
6.0
The service from the reception desk was a bit lacking in customer service, with room for improvement in their approach.
Location
8.0
The hotel is ideally situated for the Southbank experience, but being outside the free tram zone was a minor inconvenience.
Dining
7.0
The dining options were limited but included a beverage, leaving room for improvement in variety.
Facilities
9.0
The hotel facilities were fantastic, offering everything I needed for a comfortable stay.
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